In what can only be looked at as good news, the Game of Thrones: House of the Dragon premiere has crashed the HBO Max streaming service.
Why the good news? Well it obviously means lots of people are trying to tune in for the series, and it’s known Warner Bros. Discovery and CEO David Zaslav have been banking hard on House of the Dragon, so assuming they get can things worked out with the app, it looks to be a huge success.
“We’re aware some users may be encountering issues at the moment,” the HBO Max support Twitter account posted. “Please try closing the app and restarting to see if this helps. Reach back out right away if you still have trouble.”
As of about a half hour ago, it still seems some subscribers are having trouble with their HBO Max account, as the Twitter account has continued to respond to subscribers. See below. I just signed into my account and everything is working fine (read my review here).
Update: A Spokesperson for HBO Max told THR that the problem seems to be among viewers connecting via Amazon’s devices.
“House of the Dragon is being successfully viewed by millions of HBO Max subscribers this evening,” HBO said in a statement. “We’re aware of a small portion of users attempting to connect via Fire TV devices that are having issues and are in the process of resolving for those impacted users.”
Update #2: The HBO Max Help Twitter account also adds, “Hi, to help with the crashing issues you’re experiencing, please go to any other show/movie on HBO Max, turn off subtitles/captions, and then try streaming House of the Dragon again. Let us know if that helps!.”
Based on George R.R. Martin’s book Fire & Blood, the series House of the Dragon takes place 200 years before the events of Game of Thrones and tells the story of House Targaryen.
The series stars Paddy Considine, Matt Smith, Olivia Cooke, Emma D’Arcy, Steve Toussaint, Eve Best, Fabien Frankel, Sonoya Mizuno, and Rhys Ifans.
Additional casting includes Milly Alcock, Bethany Antonia, Phoebe Campbell, Emily Carey, Harry Collett, Ryan Corr, Tom Glynn-Carney, Jefferson Hall, David Horovitch, Wil Johnson, John Macmillan, Graham McTavish, Ewan Mitchell, Theo Nate, Matthew Needham, Bill Paterson, Phia Saban, Gavin Spokes, Savannah Steyn.
HBO Max responds to House of the Dragon complaints:
Hi there! Thank you so much for contacting us about your app crashing while the #HBOMax app. I will be happy to assist you so that you can get back to your night! Please DM us the device you are using so that we can look into it further. Thank you! ^LL— HBOMaxHelp (@HBOMaxHelp) August 22, 2022
Hi there, Donovan! Thank you so much for contacting us. I will be happy to assist you so that you can get back to your night! Please DM us the device you are using so that we can look into it further together. Thank you! ^KS— HBOMaxHelp (@HBOMaxHelp) August 22, 2022
The only thing that could tear down the House of the Dragon was itself. #HOTD— HBO Max (@hbomax) August 22, 2022
Hey John, thanks for letting us know of the crashing. We’d be happy to take a closer look for you! Please DM your HBO Max account email and device you are using for the app to get started. Thanks, ^LD https://t.co/M3ejALIcAf— HBOMaxHelp (@HBOMaxHelp) August 22, 2022